Local LLM Deployment

We deploy open-weight models — Mistral, LLaMA, Qwen, and others — entirely within isolated, local server environments on your premises or on dedicated edge hardware that you control.

Your PDFs, Excel data, transcribed audio, and inventory images never leave your internal network perimeter. No data is routed to external cloud providers, API endpoints, or third-party model vendors.

This architecture eliminates the risks associated with public LLM services: unconsented data usage for model training, data leaks, and regulatory violations.

Operational Advantages

Ultra-Low Latency

100–300ms local vs. 500–1000ms cloud round-trips. Critical for real-time conversation monitoring.

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Predictable Costs

Fixed infrastructure cost vs. unpredictable pay-per-token cloud pricing that scales with volume.

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Offline Resilience

Automations continue running during internet outages, API downtimes, or vendor disruptions.

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Custom Fine-Tuning

Models trained on your specific jargon, product catalogs, and operational parameters using RAG.

Enterprise-grade protection

Our security posture follows SOC 2 principles even as we work toward formal certification.

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Encryption at Rest & In Transit

AES-256 encryption for stored data. TLS 1.3 for all internal communications between system components.

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Role-Based Access Control

Granular permissions. Owners, managers, and staff see only what their role requires. All access is logged.

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Full Audit Logging

Every data access, model query, and configuration change is logged with timestamps and user identity.

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Configurable Retention

You define how long data is stored. Automatic purge schedules ensure nothing persists beyond your window.

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No External Model Training

Your data is used exclusively to produce your results. It is never contributed to external AI model training.

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Incident Response Plan

Documented procedures for breach detection, containment, notification, and recovery with defined timelines.

Grounded in recognized frameworks

We align our practices with established security and privacy standards.

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NIST AI Risk Management

Our AI deployment practices follow the NIST AI Risk Management Framework for trustworthy, accountable AI systems.

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NIST Privacy Framework

Data minimization and disassociated processing — process locally where possible, limit observability and linkability.

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GDPR & CCPA/CPRA

Collection, use, and retention are limited to what is reasonably necessary and proportionate to the purpose.

Transparent audio capture

Because our conversation intelligence product processes audio from business environments, we take consent, notice, and compliance extremely seriously.

Our Commitments

Clear disclosure of where audio is captured — counter, phone, drive-thru — and visible signage at all monitored locations
Employee consent through onboarding acknowledgements and clear policies explaining monitoring scope and purpose
Minimal retention — you choose whether to retain raw audio, transcripts only, or events only
No biometric identification — we analyze conversations for operational events, not voice identity profiles
Compliance guidance — we provide signage templates, employee acknowledgement forms, and consent workflow recommendations

Texas is a one-party consent state for audio recording. Our deployment guidance addresses both state and federal requirements, including reasonable expectation of privacy considerations. We recommend consulting with legal counsel for your specific jurisdiction and use case.

Our Data Promise

We only retain what's needed to produce your alerts and reports. You choose retention windows. You can run models locally when policy requires it. We collect only what we need, keep it safe, and dispose of it securely.

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Questions about security?

We're happy to walk through our architecture, controls, and compliance posture in detail.